References

  We understand our customers  

CUSTOMER CARE

Communicating with our clients is an opportunity for us to get feedback from users of our services, also an important means for us to create optimal conditions for maximizing the benefits of using the ISTAV service. In communication with clients, we do not only address questions or requests from clients, but we actively train our clients to work with the application, actively help to search for the most suitable projects in the database, actively motivate clients to use the information, or regularly inform the user about the number of new, updated projects or the novelties we have prepared for our clients.

In order to ensure maximum comfort for our customers in addressing requests or in the course of further communication, a specific employee from the customer care department always cares for each customer from the beginning, who is able to handle all types of requests from the start of the service.

OUR STATISTICS

1560

More than 1,560 implemented trainings ISTAV-Xplorer product users (new clients, refresher training, new employees/users of existing clients), carried out annually through our customer care department.

8000

The capacity of more than 8,000 working hours per year are prepared for direct communication with our clients and addressing their needs or requirements.

182185

The number of sent information emails about the number of new and updated projects in specific ISTAV-Xplorer user profiles, dispatched in 2014.

CLIENT FEEDBACK

We specialize in the energy-saving heating of halls using so-called infrared, dark emitters. The Construction Select in planning, which we have been regularly drawing from for the second year, has allowed us to establish ongoing cooperation with several design offices and architectural studios.

Jaroslava Russová
Kübler, spol. s r.o

ISTAV provides us with up-to-date information on new projects, construction and investment plans. Thanks to ISTAV, we are constantly getting orders.

Ing. Eva Blažková
Sales Department ZAPA beton

We are satisfied with the information ISTAV has been providing for over a year, and it is a useful tool for monitoring building orders.

Martin Roučka
Managing Director DELNET CZ s.r.o.

We work with ISTAV every day and we are happy with it. We also appreciate the customer care.

Ing. Pavel Tocháček
Managing Director Tocháček spol. s r.o.

SATISFIED CLIENTS

“In 2011, our company started using Istav’s services to monitor market opportunities. This service has proven successful, and we have extended our contract for 2012 as well. We particularly appreciate the simple and intuitive administration interface in which we can monitor individual opportunities, the possibility of filtering opportunities according to individual market segments, the possibility of working with an agent, thanks to which we always have up-to-date information on the status of individual opportunities. We also appreciate the effort of your company to perfect and improve the offer of the Istav service. We will continue to use your services in 2013 and we believe that this year we will be able to generate additional business opportunities from the information we have acquired.”

Libuše Pitelková

Marketing manager AV MEDIA, a.s.

“Our company, as an authorized trading partner of the largest European window and door manufacturer of the Austrian company INTERNORM, established cooperation with ISTAV in 2012 and thanks to this service, we have succeeded in substantially expanding the customer portfolio in this segment. So we have decided to use ISTAV’s services in 2013 as well in agreement with our contractual partner, to extend the scope of activities for further construction and electrical work. With the perfect ISTAV system, it is possible to achieve considerable savings in side costs and time flexibility, while at the same time substantially improving work with the customer, which is the most important in the current market and within competition for every entrepreneur.”

František Kadlčík

Sales Representative Petr Kulík OKNA–DVEŘE–PODLAHY

“The construction company RBK a.s. has been active in the field of land and civil engineering in the Czech Republic for more than 23 years and provides the construction of industrial complexes, reinforced concrete monolithic structures, as well as residential and civil buildings. We started using ISTAV in 2011 with the goal of acquiring and expanding a portfolio of new customers. This service has proven itself since then, and we have been using it till now. Thanks to the Istav system, we have an up-to-date overview of upcoming contracts related to our industry.”

Construction company

RBK a.s.

“Thanks to the ISTAV application, our company has acquired a simple and very efficient system of searching for potential orders, which primarily saves our valuable time. As a more regional construction company, we fully use not only project databases, but also projects closely related to information with which we can continuously analyze the results of marketing and business activities. Last but not least, with the ISTAV application, we gained access to orders that we did not register before nor even carry out.”

Tomáš Stránský

Company Representative, Marketing Syban s.r.o.

“The ISTAV application greatly facilitates our daily work. The main benefits we see is a large amount of information in “one” location and a fast orientation within this information. Thanks to ISTAV we have an overview of orders in our industry. At the same time we implement their own projects into our own data, where we see one of the biggest benefits of this application. Customer Care Center - Customer Care Supports for Modern Customer Service Trends.”

Karel Kopůnec, MBA

Business Manager MUREXIN spol. s r.o.

“We have been using ISTAV for more than 2 years in our company. And thanks to it, we have gained a more comprehensive overview of potential orders and it has overall helped us to maintain a good position in the market.”

ČR Beton Bohemia spol. s r.o.

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