References

  We understand our customers  

SATISFIED CLIENTS

CUSTOMER CARE

Communicating with our clients is an opportunity for us to get feedback from users of our services, also an important means for us to create optimal conditions for maximizing the benefits of using the ISTAV service. In communication with clients, we do not only address questions or requests from clients, but we actively train our clients to work with the application, actively help to search for the most suitable projects in the database, actively motivate clients to use the information, or regularly inform the user about the number of new, updated projects or the novelties we have prepared for our clients.

In order to ensure maximum comfort for our customers in addressing requests or in the course of further communication, a specific employee from the customer care department always cares for each customer from the beginning, who is able to handle all types of requests from the start of the service.

OUR STATISTICS

1560

More than 1,560 implemented trainings ISTAV-Xplorer product users (new clients, refresher training, new employees/users of existing clients), carried out annually through our customer care department.

8000

The capacity of more than 8,000 working hours per year are prepared for direct communication with our clients and addressing their needs or requirements.

182185

The number of sent information emails about the number of new and updated projects in specific ISTAV-Xplorer user profiles.

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Nádražní 762/32
150 00 Praha 5

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